Configuring Notification Settings

To send out and receive Veeam Service Provider Console notifications by email, you must configure notification settings:

• SMTP server settings
• Notification frequency settings

Required Privileges

To perform this task, a user must have the following role assigned: Portal Administrator.

Configuring SMTP Server Settings

To send out notifications by email, Veeam Service Provider Console requires an SMTP server.

To configure SMTP server settings:

1. Log in to Veeam Service Provider Console.

For details, see Accessing Veeam Service Provider Console.

2. At the top right corner of the Veeam Service Provider Console window, click Configuration.
3. In the configuration menu on the left, click Notifications.
4. Click the SMTP Server status link.

The Email Server Settings window will pop out.

5. In the SMTP server name or address field, specify a FQDN or IP address of the SMTP server.
6. If required, change the SMTP communication port in the Port field.

By default, Veeam Service Provider Console uses port 25 for communication with the SMTP server.

7. In the Default sender email address field, specify the default address that will be displayed in the From field in the notifications sent by Veeam Service Provider Console.
8. To enable data encryption for the SMTP server with SSL support, select the Use secure connection check box.
9. If the SMTP server requires authentication, select the Requires authentication check box and specify authentication credentials in the Username and Password fields.
10. Click OK.

Veeam Service Provider Console will check the TLS certificate of the SMTP server. If the certificate is not trusted, Veeam Service Provider Console displays a warning.

• To view detailed information about the certificate, click View.

• If you trust the server, click Continue. SMTP server status will be changed to The security certificate is not verified.

• If you do not trust the server, click Cancel.

11. To save SMTP server settings, at the top of the page, click Save.

To make sure that SMTP server settings are configured correctly, you can send a test email message:

1. Click the Test Email Notification link.
2. In the From field of the Email Notification window, specify an email address from which the test email message must be sent.
3. In the To field, specify an email address at which the test email message must be sent.
4. Click Send.
5. In the window with the notification delivery result, click OK.
6. Open your mailbox and make sure that you have received the test email message.

Configuring Notification Frequency Settings

You can specify notification frequency settings for the following types of email notifications:

• Alarm notifications
• Summary notifications for discovery rules
• Welcome notifications sent to client companies
• Backup report notifications
• Password reset notifications

You can choose how often you want to receive email notifications:

1. Log in to Veeam Service Provider Console.

For details, see Accessing Veeam Service Provider Console.

2. At the top right corner of the Veeam Service Provider Console window, click Configuration.
3. In the configuration menu on the left, click Notifications.
4. Make sure you have specified SMTP server settings as described in Configuring SMTP Server Settings.
5. Use the slider or click the option name to select notification frequency:

• No email notifications

Select this option if you do not want to receive email notifications about triggered alarms and discovery results. Veeam Service Provider Console will use the address specified in your company profile to deliver welcome emails to client companies, subtenant creation emails, invoices and reports that you send manually using product web UI.

• Summary emails only

Select this option if you want to receive daily email notification with information about all triggered alarms and discovery results for all rules for the past 24 hours. Billing and report notifications to companies will be sent automatically after reports and invoices are generated.

• Emails on every event

Select this option if you want to receive notifications for each triggered alarm, every discovery rule, and customize the subject of email notifications. Billing and report notifications to companies will be sent automatically after reports and invoices are generated.

6. In the Alarms section, specify settings to use in notifications about alarms:

• In the From field, specify an email address from which notifications must be sent.

An email address specified in this field will be displayed in alarm notifications.

• In the To field, specify an email address at which notifications must be sent.

An email address specified in this field will be used as the recipient address for alarm notifications.

• [For summary emails only] From the Send notification daily at this time drop-down list, select time of the day when the summary daily notification must be sent.

Veeam Service Provider Console will send a summary daily email notification with information about all alarms triggered for the past 24 hours.

• [For emails on every event] To customize the subject of alarm notifications, in the Subject field, type the text that will be displayed as the subject of alarm notifications.

You can use the following variables: %alarmname%, %alarmstatus%, %company%, %location%.

7. In the Discovery Rules section, specify settings to use in notifications about discovery results:

• In the From field, specify an email address from which notifications must be sent.

An email address specified in this field will be displayed in notifications for discovery rules.

• In the To field, specify an email address at which notifications must be sent.

An email address specified in this field will be used as the recipient address for notifications about discovery results.

• [For summary emails only] From the Send notification daily at this time drop-down list, select time of the day when the summary daily notification must be sent.

Veeam Service Provider Console will send a summary daily email notification with information about discovery results for all rules for the past 24 hours.

• [For emails on every event] To customize the subject of discovery notifications, in the Subject field, type the text that will be displayed as the subject of discovery notifications.

You can use the following variables: %company%, %location%, %ruleName%, %ruleStatus%.

8. In the Billing section, specify settings to use in billing notifications to clients:

• In the From field, specify an email address from which notifications must be sent.

An email address specified in this field will be displayed in billing notifications with invoices to clients.

• To customize the subject of billing notifications, in the Subject field, type the text that will be displayed as the subject of billing notifications with invoices to clients.

You can use the following variables: %company%, %invoicePeriod%.

9. At the top of the page, click Save.