Connection to ServiceNow
The account used to connect to ServiceNow instance must have the following permissions.
- Read permissions on the following tables:
- /api/now/table/sys_user
Required to check user availability on the ServiceNow side.
- /api/now/table/sys_user_group
Required to check the availability of the assignment group on the ServiceNow side.
- /api/now/table/sys_choice
Required to check the availability of the close code on the ServiceNow side.
- /api/now/table/incident
- Create permissions on the following tables:
- /api/now/table/sys_user
Required to create a Veeam ONE caller in ServiceNow.
- /api/now/table/sys_user_group
Required to create a Veeam ONE Support group in ServiceNow.
- /api/now/table/incident table
- Write permissions on the following tables:
- /api/now/table/incident