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Veeam ONE 9.5
Deployment Guide

Updating License

When the license expires, you can update it from the Veeam licensing server. There are two methods to update Veeam ONE license:

  • Update the license manually
  • Update the license automatically

Updating License Manually

You can update the license from the Veeam License Update Server manually on demand. When you update the license manually, Veeam ONE connects to the Veeam License Update Server, downloads a new license from it (if the license is available), and installs it on the Veeam ONE server.

To update the license:

  1. Open Veeam ONE Monitor.
  2. On the toolbar, click Help and select License Information.
  3. In the License Information window, click Update Now.

Veeam ONE will connect to the Veeam licensing server, download the new license from it (if available), install it on the Veeam ONE server, and display a dialog box with the license update result.

  1. Click OK to acknowledge the result and close the dialog box.

Updating License Automatically

You can instruct Veeam ONE to update the license automatically. Automatic license update removes the need to download and install the license manually each time when you purchase the license extension. If the automatic update option is enabled, Veeam ONE proactively communicates with the Veeam License Update Server to obtain and install a new license before the current license expires.

How Automated License Update Works

To update the license automatically, Veeam ONE performs the following actions:

  1. After you enable automatic license update, Veeam ONE starts sending requests to the Veeam License Update Server on the web (autolk.veeam.com) and checks if a new license key is available. Veeam ONE sends requests once a week. Communication with the Veeam License Update Server is performed over the HTTPS protocol.
  2. Seven days before the expiration date of the current license, Veeam ONE starts sending requests once a day.
  3. When a new license key becomes available, Veeam ONE automatically downloads it and installs on the Veeam ONE server.

The new license key differs from the previously installed license key only in the license expiration date and support expiration date. Other license data remains the same.

Automatic license update can complete with the following results:

Automatic Update Retries

If Veeam ONE fails to update the license, it triggers the Veeam ONE license update failure alarm, and retries to update the license.

Veeam ONE retries to update the license key in the following way:

The retry period ends one month after the license expiration date or the support expiration date (whichever is earlier). The retry period is equal to the number of days in the month of license expiration. For example, if the license expires in January, the retry period will be 31 day; if the license expires in April, the retry period will be 30 days.

License Update Retry

Enabling Automatic License Update

By default, automatic license update is disabled. To enable automatic license updates:

  1. Open Veeam ONE Monitor.
  2. On the toolbar, click Help and select License Information.
  3. In the License Information window, select the Update and report on license usage automatically check box.
  4. Click Save.
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