Updating License

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    When the license expires, you can update it from the Veeam licensing server. You can use the following methods to update Veeam ONE license:

    Updating License Manually

    You can update the license from the Veeam License Update Server manually on demand. When you update the license manually, Veeam ONE connects to the Veeam License Update Server, downloads a new license from it (if the license is available), and installs it on the Veeam ONE server.

    To update the license:

    1. Open Veeam ONE Client.

    For details, see section Accessing Veeam ONE Client of the Veeam ONE Monitoring Guide.

    1. On the toolbar, click Help and select License Information.
    2. In the License Information window, click the View Installed Key link.
    3. In the Installed License window, click Update License.

    Veeam ONE will connect to the Veeam licensing server, download the new license from it (if available), install it on the Veeam ONE server, and display a dialog box with the license update result.

    1. Click OK to acknowledge the result and close the dialog box.

    Updating License Automatically

    You can instruct Veeam ONE to update the license automatically. Automatic license update removes the need to download and install the license manually each time when you purchase the license extension. If the automatic update option is enabled, Veeam ONE proactively communicates with the Veeam License Update Server to obtain and install a new license before the current license expires.

    How Automated License Update Works

    To update the license automatically, Veeam ONE performs the following actions:

    1. After you enable automatic license update, Veeam ONE starts sending requests to the Veeam License Update Server on the web (one.butler.veeam.com) and checks if a new license key is available. Veeam ONE sends requests once a week. Communication with the Veeam License Update Server is performed over the HTTPS protocol.
    2. Seven days before the expiration date of the current license, Veeam ONE starts sending requests once a day.
    3. When a new license key becomes available, Veeam ONE automatically downloads it and installs on the Veeam ONE server.

    Automatic license update can complete with the following results:

    Automatic Update Retries

    If Veeam ONE fails to update the license, it triggers the Veeam ONE license update failure alarm, and retries to update the license.

    Veeam ONE retries to update the license key in the following way:

    The retry period ends one month after the license expiration date or the support expiration date (whichever is earlier). The retry period is equal to the number of days in the month of license expiration. For example, if the license expires in January, the retry period will be 31 days. If the license expires in April, the retry period will be 30 days.

    Enabling Automatic License Update

    By default, automatic license update is disabled. To enable automatic license updates:

    1. Open Veeam ONE Client.

    For details, see section Accessing Veeam ONE Client of the Veeam ONE Monitoring Guide.

    1. On the toolbar, click Help and select License Information.
    2. In the License Information window, select the Update license automatically (enables usage reporting) check box.
    3. Click Save.

    Note:

    Enabling license auto update activates Automatic Usage Reporting. You cannot use license auto update without automatic usage reporting.