Offboarding Customers
If you registered or onboarded a customer incorrectly, or the customer no longer wants to use Veeam Data Cloud, you can request that the Veeam Customer Support team delete the customer from VCSP Pulse and Veeam Data Cloud.
After you submit your request, the Veeam Customer Support team will review it and may ask you for additional information during the review. Once your request is approved, the Veeam Customer Support team will delete the customer. You can register and onboard the deleted customer again if it is necessary.
NOTE |
Veeam Data Cloud usage for the month in which the customer was deleted must be reported appropriately and billed. For more information on usage reporting, see Monthly Usage Reporting. |
To delete a customer, do the following:
- Log in to My Account at https://my.veeam.com.
- Select Support > Open a case.
- In the Choose case type section, select General Inquiry.
- From the I have problems with drop-down list, select VCSP Pulse.
- In the request summary, enter Delete Customer in VDC M365.
- In the request details, specify the following:
- The customer display name. You can find the customer display name in the Customers section. For details, see Viewing Customers.
- The customer subscription ID (if available).
- The date when you want the customer to be deleted.
- The number of user licenses that the customer uses.
- Complete and submit the request form.