Switching to Customer Portal

Veeam Data Cloud for Microsoft 365 allows you to work in the customer portal on behalf of your customers. You may need to work in the customer portal if your customer requires a fully managed service, such as data restore. For details, see Managed Data Restore.

Before you can use this feature, your Microsoft 365 account that you use to log in to the service provider portal has to be added to the customer as an admin user.

Veeam Data Cloud for Microsoft 365 supports the following methods to add an admin user:

• Your Microsoft 365 account is automatically added to your customers as an admin user if you specify it as VDC Primary Administrator in Veeam Cloud & Service Provider Pulse. For details, see Creating Customers.
• You can add your Microsoft 365 account to a pending customer in Veeam Data Cloud for Microsoft 365. For details, see Adding Admin Users.
• Your customers can add your Microsoft 365 account through the customer portal. For details, see the Adding Admin Accounts section of the Veeam Data Cloud for Microsoft 365 User Guide.

To switch to the customer portal, do the following:

1. Select My Profile on the left.
2. Click View tenants.
3. In the list of available organizations, click Switch next to the name of the customer you want to work with.

When you finish working in the customer portal, you can switch back to the service provider portal.