Creating Customers

To offer Microsoft 365 backup as a service using Veeam Data Cloud, the service provider must create customers in Veeam Cloud & Service Provider Pulse.

To create a customer, do the following:

1. Log in to Veeam Cloud & Service Provider Pulse. To do this, on the ProPartner Network portal, go to Manage My Business > VCSP Pulse and click Login to VCSP Pulse.
2. In Veeam Cloud & Service Provider Pulse, click Customers > Create Customer.

3. On the New End Customer page, enter the customer details and click Submit. The required fields are marked with the * symbol.

4. Veeam Cloud & Service Provider Pulse will create an account for the customer. This customer verification process may take up to 10 minutes. Once the customer is created, on the New End Customer page, click the link with the customer name.
5. On the VCSP Tenant Account page, review details of the created customer and click Register your Customer for VDC.

6. On the VDC Registration Request page, provide the required customer information.

1. In the Customer Details section, do either of the following depending on whether the customer is verified:

• For a verified customer, review the details. Field values in this section are populated automatically from the customer database.
• For a non-verified customer, enter the missing details. The required fields are marked with the * symbol.

2. In the VDC Primary Administrator section, select one of the following options:

• Customer Managed. Select this option if you want to let the customer access Veeam Data Cloud for Microsoft 365 to perform backup, restore and administrative tasks. If you select this option, you will need to provide details of the customer account that will be used as a Veeam Data Cloud primary administrator. This account will be automatically added to the customer account in Veeam Data Cloud for Microsoft 365 as a user account with the administrator role.
• Partner Managed. Select this option if you want to manage backup, restore and administrative tasks for the customer. If you select this option, the service provider account will be used as a Veeam Data Cloud primary administrator. It will be automatically added to the customer account in Veeam Data Cloud for Microsoft 365 as a user account with the administrator role.

3. If you selected the Customer Managed option at the step b, in the Customer Contact section, enter the contact details of the Veeam Data Cloud primary administrator: first name, last name and email address.

4. Click Submit.

7. Veeam Cloud & Service Provider Pulse will inform you that the customer is registered in Veeam Data Cloud. On the VDC Registration Request page, click the link with the customer name.
8. On the VCSP Tenant Account page, check that the check box in the VDC Registered field is selected.

Once the customer is created in Veeam Cloud & Service Provider Pulse, the service provider must complete the onboarding process in Veeam Data Cloud for Microsoft 365. For details, see Onboarding Customers.