Migration of Existing Customers to New Veeam Data Cloud Portal

The new Veeam Data Cloud portal introduces a unified experience platform, enabling service providers to manage all customer workloads from a single interface. Migration from the legacy Veeam Data Cloud portal to the new Veeam Data Cloud portal will occur in batches.

Existing customers will be migrated to the new portal automatically — no action is required from service providers. The migration applies to all customers with pending onboarding or with active subscriptions.

How Migration Works

During the migration process, the data of your customers and service configurations remain unchanged, and only portal access details are updated.

No Microsoft 365 data of your customers is moved during migration.
Backup policy settings remain unchanged.
User accounts and role assignments are transferred to the new Veeam Data Cloud portal.
Once migration is complete, partners can log into the new Veeam Data Cloud portal. For details, see Accessing Veeam Data Cloud.
If service providers attempt to log in to the legacy portal after migration, they will see a migration message with a link to the new Veeam Data Cloud portal.

Customer Management Before Migration

Until you are notified that your migration is complete:

Continue managing your customers using the legacy Veeam Data Cloud portal.
Any new Microsoft 365 subscriptions created before migration will also be provisioned in the legacy Veeam Data Cloud portal, and must be managed there until migration is complete.
Non-Microsoft 365 subscriptions are managed in the new Veeam Data Cloud portal, while Microsoft 365 data remains in the legacy portal.

Customer Management After Migration

Once your migration is complete, use the new VDC portal for all supported workloads, including Microsoft 365. For more information, see the Veeam Data Cloud Guide for Service Providers.