This is an archive version of the document. To get the most up-to-date information, see the current version.How to Open a Veeam Support Call
If none of the above steps resolve your issue, then you may open a support call with Veeam. Information for contacting Veeam Support and support policy guide are available at the Customer Center Portal at cp.veeam.com.
Note that you will need to produce a .zip file of diagnostic data to send to Veeam support, as described in Viewing and Exporting Logs. Attach this file to your support request with the problem description.
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If the log files are too large to attach, email the support address, and an alternative delivery method will be agreed (such as FTP upload). |
