Support Information

If you have any questions or issues with Veeam Backup for AWS, you can search for a resolution on Veeam Community Forums or submit a support case in the Veeam Customer Support Portal.

When you submit a support case, it is recommended that you provide the Veeam Customer Support Team with the following information:

• Product Details
• Product Logs

Viewing Product Details

To view the product details:

1. At the top right corner of the Veeam Backup for AWS window, click Configuration.
2. In the configuration menu on the left, click Support Information.

In the About section of the Updates tab, you can view the following information:

• Server Version — version of Veeam Backup for AWS.
• AWS ID — an ID of the AWS account where Veeam Backup for AWS is installed.
• Support ID — an ID of the Veeam support contract.

Downloading Product Logs

To download the product logs:

1. At the top right corner of the Veeam Backup for AWS window, click Configuration.
2. In the configuration menu on the left, click Support Information.
3. On the Download Logs tab, click Download Logs.
4. In the Download Logs window, specify a time interval for which logs must be collected:

• Collect logs for the last <n> days — choose this option to collect log data for a specific number of days in the past.

• Collect logs for specified time period from <date> to <date> — choose this option to collect log data for a specific period of time in the past.

5. Click OK.

Veeam Backup for AWS will collect logs for the specified time interval and save them to the default download location on the local machine in a single log.zip archive.