Getting Technical Support

In this article

    If you have any questions or issues with Veeam Backup for Salesforce, you can search for a resolution on Veeam R&D Forums or submit a support case in the Veeam Customer Support Portal.

    When you submit a support case, it is recommended that you provide the Veeam Customer Support Team with the following information:

    Opening Support Case

    To open a support case:

    1. Switch to the Configuration page.
    2. Navigate to About.
    3. In the Support section, click Open Support Case.

    Note

    It is recommended that you open only support cases related to the Veeam Backup for Salesforce specific issues from the Web UI. For general and license issues, use the Veeam Customer Support Portal.

    Openning Support Case

    Downloading Product Logs

    To download the product logs, do the following:

    1. Switch to the Configuration page.
    2. Navigate to About.
    3. In the Support section, click Download Logs.
    4. In the Download Logs window, specify a time interval for which logs must be collected:
    1. Click Download.

    Veeam Backup for Salesforce will collect logs for the specified time interval and save them to the default download folder on the local machine in a single log.zip archive.

    Note

    Product logs are available only to users with the Administrator role assigned. However, all users can download backup or restore session logs. To learn how to download these logs, see sections Viewing Policy Sessions and Viewing Restore Sessions.

    Collecting Logs