Tape Drive Alerts
There are 3 types of error flags:
Severity | Urgent User Intervention | Risk of Data Loss | Explanations |
|---|---|---|---|
Critical | X | X |
|
Warning |
| X | X |
Information |
|
| X |
You may get one of the following tape drive alerts when working with Veeam Backup & Replication:
Alert Code (Dec) | Alert Code (Hex) | Flag | Severity | Description | Cause |
|---|---|---|---|---|---|
1 | 0x01 | Read warning | Warning | The tape drive is having problems reading data. No data has been lost, but there has been a reduction in the performance of the tape. | The drive is having severe trouble reading. |
2 | 0x02 | Write warning | Warning | The tape drive is having problems writing data. No data has been lost, but there has been a reduction in the capacity of the tape. | The drive is having severe trouble writing. |
3 | 0x03 | Hard error | Warning | The operation has stopped because an error has occurred while reading or writing data that the drive cannot correct. | The drive had a hard read or write error. |
4 | 0x04 | Media error | Critical | Your data is at risk:
| Media can no longer be written/read, or performance is severely degraded. |
5 | 0x05 | Read failure | Critical | The tape is damaged or the drive is faulty. Call the tape drive supplier helpline. | The drive can no longer read data from the tape. |
6 | 0x06 | Write failure | Critical | The tape is from a faulty batch or the tape drive is faulty:
| The drive can no longer write data to the tape. |
7 | 0x07 | Media life | Warning | The tape cartridge has reached the end of its calculated useful life:
| The media has exceeded its specified life. |
8 | 0x08 | Not data grade tape | Warning | The tape cartridge is not data-grade. Any data you back up to the tape are at risk. Replace the cartridge with a data-grade tape. | The drive has not been able to read the MRS stripes. |
9 | 0x09 | Attempted backup to write-protected tape | Critical | You are trying to write to a write-protected cartridge. Remove the write-protection or use another tape. | Write command is attempted to a write protected tape. |
10 | 0x0a | Tape drive is in use | Information | You cannot eject the cartridge because the tape drive is in use. Wait until the operation is complete before ejecting the cartridge. | Manual or s/w unload attempted when prevent media removal on. |
11 | 0x0b | Attempted backup/restore to cleaning tape | Information | The tape in the drive is a cleaning cartridge. | Cleaning tape is loaded into drive. |
12 | 0x0c | Unsupported cartridge type | Information | You have tried to load a cartridge of a type which is not supported by this drive. | Attempted loaded of unsupported tape format, for example, DDS2 in DDS1 drive. |
13 | 0x0d | Detected snapped tape | Critical | The operation has failed because the tape in the drive has experienced a mechanical failure:
| Tape snapped/cut in the drive where media can be ejected. |
14 | 0x0e | Detected snapped tape | Critical | The operation has failed because the tape in the drive has experienced a mechanical failure:
| Tape snapped/cut in the drive where media cannot be ejected. |
15 | 0x0f | Cartridge memory chip failure | Warning | The memory in the tape cartridge has failed, which reduces performance. Do not use the cartridge for further write operations. | Memory chip failed in cartridge. |
16 | 0x10 | Forced eject | Critical | The operation has failed because the tape cartridge was manually de-mounted while the tape drive was actively writing or reading. | Manual or forced eject while drive actively writing or reading. |
17 | 0x11 | Read-only format | Warning | You have loaded a cartridge of a type that is read-only in this drive. The cartridge will appear as write-protected. | Media loaded that is read-only format. |
18 | 0x12 | Tape directory corrupted in the cartridge memory | Warning | The tape directory on the tape cartridge has been corrupted. File search performance will be degraded. The tape directory can be rebuilt by reading all the data on the cartridge. | Tape drive powered down with tape loaded, or permanent error prevented the tape directory being updated. |
19 | 0x13 | Nearing media life | Information | The tape cartridge is nearing the end of its calculated life. It is recommended that you:
| Media may have exceeded its specified number of passes. |
20 | 0x14 | Clean now | Critical | The tape drive needs cleaning:
Check the tape drive user’s manual for device specific cleaning instructions. | The drive thinks it has a head clog, or needs cleaning. |
21 | 0x15 | Clean periodic | Warning | The tape drive is due for routine cleaning:
Check the tape drive user’s manual for device specific cleaning instructions. | The drive is ready for a periodic clean. |
22 | 0x16 | Expired cleaning media | Critical | The last cleaning cartridge used in the tape drive has worn out:
| The cleaning tape has expired. |
23 | 0x17 | Invalid cleaning cartridge | Critical | The last cleaning cartridge used in the tape drive was an invalid type:
| Invalid cleaning tape type used. |
24 | 0x18 | Request retention | Warning | The tape drive has requested a retention operation. | The drive is having severe trouble reading or writing, which will be resolved by a retention cycle. |
25 | 0x19 | Dual-port interface error | Warning | A redundant interface port on the tape drive has failed. | Failure of one interface port in a dual-port configuration, for example, Fibrechannel. |
26 | 0x1a | Cooling fan failure | Warning | A tape drive cooling fan has failed. | Fan failure inside tape drive mechanism or tape drive enclosure. |
27 | 0x1b | Power supply | Warning | A redundant power supply has failed inside the tape drive enclosure. Check the enclosure user’s manual for instructions on replacing the failed power supply. | Redundant PSU failure inside the tape drive enclosure or rack subsystem. |
28 | 0x1c | Power consumption is outside the specified range | Warning | The tape drive power consumption is outside the specified range. | Power consumption of the tape drive is outside specified range. |
29 | 0x1d | Preventative maintenance is required | Warning | Preventive maintenance of the tape drive is required. Check the tape drive user’s manual for device specific preventive maintenance tasks or call the tape drive supplier helpline. | The drive requires preventative maintenance (not cleaning). |
30 | 0x1e | Drive hardware fault | Critical | The tape drive has a hardware fault:
| The drive has a hardware fault that requires reset to recover. |
31 | 0x1f | Drive hardware fault | Critical | The tape drive has a hardware fault:
| The drive has a hardware fault which is not read/write related or requires a power cycle to recover. |
32 | 0x20 | Host interface fault | Warning | The tape drive has a problem with the application client interface:
| The drive has identified an interfacing fault. |
33 | 0x21 | Eject media request | Critical | The operation has failed:
| Error recovery action. |
34 | 0x22 | Firmware download fault | Warning | The firmware download has failed because you have tried to use the incorrect firmware for this tape drive. Obtain the correct firmware and try again. | Firmware download failed. |
35 | 0x23 | Humidity specification exceeded | Warning | Environmental conditions inside the tape drive are outside the specified humidity range. | Drive humidity limits exceeded. |
36 | 0x24 | Temperature specification exceeded | Warning | Environmental conditions inside the tape drive are outside the specified temperature range. | Drive temperature limits exceeded. |
37 | 0x25 | Voltage specification exceeded | Warning | The voltage supply to the tape drive is outside the specified range. | Drive voltage limits exceeded. |
38 | 0x26 | Tape device predicted to fail | Critical | A hardware failure of the tape drive is predicted. Call the tape drive supplier helpline. | Predictive failure of drive hardware. |
39 | 0x27 | Drive hardware fault | Warning | The tape drive may have a hardware fault. Run extended diagnostics to verify and diagnose the problem. Check the tape drive user’s manual for device specific instructions on running extended diagnostic tests. | The drive may have had a failure which may be identified by stored diagnostic information or by running extended diagnostics (for example, Send Diagnostic). |
40 | 0x28 | Autoloader communication fault | Critical | The changer mechanism is having difficulty communicating with the tape drive:
| Loader mechanism is having trouble communicating with the tape drive. |
41 | 0x29 | Detected stray tape in autoloader | Critical | A tape has been left in the autoloader by a previous hardware fault:
| Stray tape left in loader after previous error recovery. |
42 | 0x2a | Autoloader mechanism fault | Warning | There is a problem with the autoloader mechanism. | Loader mechanism has a hardware fault. |
43 | 0x2b | Autoloader door open | Critical | The operation has failed because the autoloader door is open:
| Tape changer door open. |
44 | 0x2c | Autoloader hardware fault | Critical | The autoloader has a hardware fault:
Check the autoloader user’s manual for device specific instructions on turning the device power on and off. | The loader mechanism has a hardware fault that is not mechanically related. |
45 | 0x2d | Autoloader cannot operate without magazine | Critical | The autoloader cannot operate without the magazine:
| Loader magazine not present. |
46 | 0x2e | Autoloader predicted to fail | Warning | A hardware failure of the changer mechanism is predicted. Call the tape drive supplier helpline. | Predictive failure of loader mechanism hardware. |
47 – 49 | 0x2f – 0x31 |
|
| These codes are reserved for future use. |
|
50 | 0x32 | Media statistics is lost | Warning | Media statistics have been lost at some time in the past. | Drive or library powered down with tape loaded. |
51 | 0x33 | Tape directory is corrupted | Warning | The tape directory on the tape cartridge just unloaded has been corrupted. File search performance will be degraded. The tape directory can be rebuilt by reading all the data. | Error prevented the tape directory being updated on unload. |
52 | 0x34 | Tape system area write failure | Critical | The tape just unloaded could not write its system area successfully:
| Write errors while writing the system log on unload. |
53 | 0x35 | Tape system area read failure | Critical | The tape system are could not be read successfully at load time:
| Read errors while reading the system area on load. |
54 | 0x36 | Start of data not found | Critical | The start or data could not be found on the tape:
| Tape damaged, bulk erased, or incorrect format. |
55 | 0x37 | Load failure | Critical | The operation has failed because the media cannot be loaded and threaded:
| Media could not be loaded/threaded. |
56 | 0x38 | Medium unload failure | Critical | The operation has failed because the medium cannot be unloaded:
| Unrecoverable unload failed. |
57 | 0x39 | Interface failure | Critical | The tape drive has a problem with the automation interface:
| Automation interface failure. |
58 | 0x3a | Firmware failure | Warning | The tape drive has reset itself due to a detected firmware fault. If problem persists, call the supplier help line. | Firmware failure. |