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    If you have lost or forgotten a password, you can unlock encrypted tapes with the help of Veeam Backup Enterprise Manager.

    You can restore data from tapes without a password only if your backup infrastructure meets the following conditions:

    1. You use Veeam Universal License (or a legacy socket-based license, Enterprise or higher edition).
    1. Veeam backup server on which you encrypted tapes is added to Veeam Backup Enterprise Manager.
    2. Veeam backup server on which you generate a request for data decryption is added to Veeam Backup Enterprise Manager.

    The restore process is accomplished with the help of two wizards that run on two servers:

    1. The Encryption Key Restore wizard on the Veeam backup server.
    2. The Password Recovery wizard on the Veeam Backup Enterprise Manager server.

    To restore encrypted data from tapes without a password:

    1. Create a request for data restore.
    2. Process the request in Veeam Backup Enterprise Manager.
    3. Complete the key restore process.