This is an archive version of the document. To get the most up-to-date information, see the current version.Appendix B. Getting Technical Support
Veeam offers email and phone technical support for customers on maintenance and during the official evaluation period. For better experience, please provide the following when contacting Veeam technical support:
- Version information for the product and its infrastructure components
- Error message and/or accurate description of the problem you are having
- Log files
For your convenience, VAO UI allows you to collect logs for each VAO component separately, or all together. To do that:
- Switch to the Configuration section.
- Navigate to Logs.
- Select a check box next to the server where the VAO component runs.
- Click Download Logs.
Logs will be saved locally in the default download folder.
To submit your support ticket or obtain additional information, please visit https://www.veeam.com/support.html. Before contacting technical support, consider searching for a resolution on Veeam community forums at https://forums.veeam.com/.
