About Veeam App for ServiceNow

Veeam App for ServiceNow is a ServiceNow application that allows you to manage your Veeam backup infrastructure using Veeam REST APIs and PowerShell commands. You can perform the following operations:

• Manage VM backup jobs on your Veeam Backup & Replication servers:
  • Create VM backup jobs from a template
  • Create VM backup jobs through the ServiceNow Service Catalog
  • View, update and delete VM backup jobs
  • Start and stop VM backup jobs
  • Perform data recovery
• Manage unstructured data on your Veeam Backup & Replication servers:
  • Create file backup jobs from a template
  • Create file backup jobs through the ServiceNow Service Catalog
  • View, update and delete file backup jobs
  • Start and stop file backup jobs
  • Perform data recovery
• Manage credentials on your Veeam Backup & Replication servers:
  • View credentials collected from your Veeam Backup & Replication servers
  • Create standard accounts and SSH credentials for unstructured data sources
  • Update and delete credentials
• View backup objects collected from your Veeam Backup & Replication servers including virtual machines, backups, restore points, and so on
• Manage triggered alarms on your Veeam ONE servers:
  • Acknowledge alarms
  • Manually resolve alarms
  • Automatically resolve alarms after resolving incidents

The app includes:

• Veeam Backup & Replication REST API integration:
  • Multiple Veeam Backup & Replication servers support
  • Built-in templates for specific app resources including backup jobs, data sources, job schedule
• Veeam ONE REST API integration with multiple Veeam ONE servers support
• Integration with ServiceNow Service Catalog
• Severity level management for events
• Monitoring dashboards
• Role-based permissions
• Guided setup