Requirements

Before you install Veeam App for ServiceNow, check the following requirements.

Licensing

Veeam App for ServiceNow is provided free of charge. For Veeam Backup & Replication and Veeam ONE, you must have a Veeam Data Platform Universal License — Advanced or Premium edition.

Veeam Backup & Replication Version

Microsoft Hyper-V backup job management and unstructured data management through Veeam Backup & Replication REST API are supported starting from Veeam Backup & Replication 13.0.1 P2 (build 13.0.1.2067).

If you use earlier versions of Veeam Backup & Replication, you cannot manage Microsoft Hyper-V backup jobs. Unstructured data management is only possible through PowerShell commands.

Dependencies

If you use a Windows-based server with Veeam Backup & Replication version earlier than 13.0.1 P2 (build 13.0.1.2067), do the following:

• Enable PowerShell Remoting to manage unstructured data backups.
• Activate the ServiceNow IntegrationHub Professional Pack Installer plug-in for your ServiceNow instance. For more information, see this ServiceNow article.