Managing Malware Events

Veeam App for ServiceNow allows you to monitor malware detection events from your Veeam Backup & Replication servers and create incidents when events meet specific rules. For more information on events, see the Malware Detection section in the Veeam Backup & Replication User Guide.

Viewing Malware Events

To view aggregated information on malware detection events, click All > Veeam > Audit > Malware Events. The data is automatically updated every 5 hours using REST API requests. To get the latest data manually, click Collect Data.

To view detailed information on event, click the event name.

Creating Rules

To create a malware event rule that will trigger an incident, perform the following steps:

1. Click All > Veeam > Audit > Malware Event Rules.
2. Click New.
3. Fill in the following fields if applicable:
   • Caller — incident reporter.
   • Service — affected business service.
   • Category — incident type.
   • Impact — measure of the incident effect.
   • Urgency — how long the resolution can be delayed until an incident has a significant business impact.
   • Assignment Group — user group to work on the incident.
   • Additional Description — specific details related to the incident.
4. In the Conditions section, specify rule conditions that will trigger the incident.
5. Click Submit.

To view information on all created incidents, click All > Self-Service > Incidents.