Managing Application Events

You can monitor Veeam App for ServiceNow events and create incidents when events meet specific rules. The following table lists application events supported by Veeam App for ServiceNow.

Event	Description
Data Collection
Collecting Authorization Events Failed	Authorization events have not been collected.
Collecting Data Failed	Data collection has failed.
Collecting Instant VM Recovery Sessions Failed	Instant Recovery sessions have not been collected.
Collecting Malware Events Failed	Malware events have not been collected.
Collecting Security & Compliance Analyzer Results Failed	Security & Compliance Analyzer results have not been collected.
Collecting Virtual Machines Failed	Virtual machines have not been collected.
Data Sources
Creating Data Source Failed	Data source has not been created.
Creating Data Source Finished	Data source has been created.
Creating Data Source Started	Data source is being created.
Data Source Being Deleted	Data source is being deleted.
Data Source Deleted	Data source has been deleted.
Deleting Data Source Failed	Data source has not been deleted.
Backup Jobs
Creating Job Failed	Backup job has not been created.
Creating Job Finished with Warning	Backup job has been created with warning.
Creating Job Started	Backup job is being created.
Deleting Job Failed	Backup job has not been deleted.
Job Being Deleted	Backup job is being deleted.
Job Being Updated	Backup job is being updated.
Job Created	Backup job has been created.
Job Deleted	Backup job has been deleted.
Job Failed	Backup job has failed.
Job Finished	Backup job has finished.
Job Finished With Warning	Backup job has finished with warning.
Job Started	Backup job has started.
Job Updated	Backup job has been updated.
Starting Job Failed	Backup job has not started.
Stopping Job Requested	Backup job is being stopped.
Updating Job Failed	Backup job has not been updated.
Updating Job Failed with Warning	Backup job has been updated with warning.
Restore Sessions
Restore Session Failed	Unstructured data restore session has failed.
Restore Session Finished	Unstructured data restore session has finished.
Restore Session Finished with Warning	Unstructured data restore session has finished with warning.
Restore Session Started	Unstructured data restore session has started.
VM Recovery Session Failed	VM restore session has failed.
VM Recovery Session Finished	VM restore session has finished.
VM Recovery Session Finished with Warning	VM restore session has finished with warning.
VM Recovery Session Started	VM restore session has started.
Waiting for Migration Completion	Instant Recovery session is waiting for operations to be completed in the Veeam Backup & Replication console.
Security & Compliance Analyzer
Security & Compliance Analyzer Session Failed	Security & Compliance Analyzer session has failed.
Security & Compliance Analyzer Session Started	Security & Compliance Analyzer session has started.
Veeam Connections
Deleting VBR Connection Failed	Connection with the Veeam Backup & Replication server has not been deleted.
VBR Connection Being Deleted	Connection with the Veeam Backup & Replication server is being deleted.
VBR Connection Deleted	Connection with the Veeam Backup & Replication server has been deleted.

Viewing Application Events

To view application events, click All > Veeam > Audit > Application Events. The data is updated automatically in real-time.

To view detailed information on event, click the event name.

Creating Rules

To create an application event rule that will trigger an incident, perform the following steps:

Click All > Veeam > Audit > Application Event Rules.
Click New.
Fill in the following fields if applicable:

Caller — Incident reporter.
Service — Affected business service.
Category — Incident type.
Impact — Measure of the incident effect.
Urgency — How long the resolution can be delayed until an incident has a significant business impact.
Assignment Group — User group to work on the incident.
Additional Description — Specific details related to the incident.

In the Conditions section, specify rule conditions that will trigger the incident.
Click Submit.

To view information on all created incidents, click All > Veeam > Audit > Incidents.

Tip

By default, an incident contains minimum event details displayed in the Correlation ID and Description fields. To provide more details, link the application event fields with the incident built-in or custom fields in the Field Mapping section.