Configuring Email Body

By default, the body of an email notification includes:

• Name and type of the affected object
• Location of the affected object
• Parent node of the affected object
• Category of the affected object assigned in Veeam ONE Business View
• Current and previous alarm status
• Name of the triggered alarm
• Date and time when the alarm was triggered
• Alarm details such as event that triggered the alarm, its description, name of a user, who initiated an action that has led to the issue
• Knowledge base article with information about an issue and its resolution based on best practices.

You can customize the body in the email template:

1. On the toolbar, click Options and select Server Settings.
2. In the Server Settings window, open the Notification Policy tab.
3. In the Email notification policies section on the tab, select Mission Critical and click Edit.
4. In the Edit Email policy window, in the Email content options section, click Configure.
5. In the Email Settings window, select check boxes next to items you want to include in the body of the email message. There are two categories of items — General options and VM options.

Options of the General category apply to email notification for all types of alarms.

• Send KB article — select this check box if an email notification must include a Veeam knowledge base article.
• Send BV Category — select this check box if an email notification must include a category assigned to the object in Veeam ONE Business View.

Items of the VM category apply to email notifications for VM alarms.

• Send Guest IP — select this check box if an email notification must include IP and MAC addresses of the affected VM.
• Send Guest OS — select this check box if an email notification must include information on the guest OS of the affected VM.
• Send Guest Host Name — select this check box if an email notification must include a DNS name of the affected VM.
• Send Notes — select this check box if an email notification must include custom notes that can be specified in alarm settings.

6. Click Apply.