Troubleshooting Backup Appliance

If the Nutanix AHV backup appliance becomes unavailable in the Veeam Backup & Replication console, you can do the following:

• Review the backup appliance settings to resolve connection issues.
• Rescan the backup appliance to resolve synchronization issues.

If the Nutanix AHV backup appliance remains unavailable, open the web console and switch to the Configuration page. Then, in the Administration section, check whether the backup appliance is able to connect both to the backup server and to the Nutanix AHV Prism Central or cluster. If you encounter any connection issues, check your network configuration — the appliance must be able to resolve the backup server and cluster domain names to their IP addresses.