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Veeam Plug-in for Nutanix AHV 8
User Guide
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Veeam Plug-in for Nutanix AHV 8
User Guide
  • Overview
    • Solution Architecture
      • Prism Central Deployment Scenario
      • Standalone Cluster Deployment Scenario
    • VM Backup
      • Backup Chain
        • Changed Block Tracking
        • Backup Retention
      • Backup Methods
        • Forever Forward Incremental Backup
        • Forward Incremental Backup
      • Active Full Backup
      • Synthetic Full Backup
      • Snapshot Types
    • VM Restore
      • Entire VM Restore
      • Disk Restore
      • File-Level Recovery
    • Retention Policies
  • Planning and Preparation
    • System Requirements
    • Permissions
    • Ports
    • Sizing Guidelines
  • Licensing
  • Deployment
    • Upgrading to Veeam Plug-in for Nutanix AHV 8
  • Configuring Veeam Plug-in for Nutanix AHV
    • Configuring Backup Repositories
    • Connecting Nutanix AHV Server
      • Adding Nutanix AHV Server to Backup Infrastructure
        • Step 1. Launch New Nutanix AHV Server Wizard
        • Step 2. Specify Server Domain Name or Address
        • Step 3. Specify Credentials
        • Step 4. Apply Settings
        • Step 5 Finish Working with Wizard
      • Editing Nutanix AHV Server Properties
      • Rescanning Nutanix AHV Server
      • Removing Nutanix AHV Server
      • Accessing Nutanix AHV Server Console
    • Managing Workers
      • Adding Workers
        • Before You Begin
        • Step 1. Launch Add Worker Wizard
        • Step 2. Specify Worker VM Settings
        • Step 3. Configure Network Settings
        • Step 4. Finish Working with Wizard
      • Enabling and Disabling Workers
      • Editing Workers
      • Testing Workers
      • Disabling Automatic Worker Updates
      • Removing Workers
    • Configuring General Settings
      • Configuring Email Notification Settings
      • Configuring Notifications
  • Performing Backup
    • Creating Backup Jobs
      • Before You Begin
      • Step 1. Launch New Job Wizard
      • Step 2. Specify Job Name and Description
      • Step 3. Configure Backup Source Settings
      • Step 4. Configure Backup Destination Settings
        • Configuring GFS Policy Schedules
        • Configuring Advanced Settings
          • How Health Check Works
      • Step 5. Specify Guest Processing Options
        • Step 5a. Enable Application-Aware Processing
          • Specifying Microsoft SQL Server Transaction Log Settings
          • Specifying Oracle Archived Redo Log Settings
          • Specifying PostgreSQL WAL Files Settings
          • Specifying Pre-Freeze and Post-Thaw Scripts
        • Step 5b. Enable VM Guest OS File Indexing
        • Step 5c. Choose Guest Interaction Proxy
        • Step 5d. Manage VM Guest OS Credentials
      • Step 6. Specify Job Scheduling Options
      • Step 7. Finish Working with Wizard
    • Analyzing Performance Bottlenecks
    • Adding VMs to Job
    • Cloning Jobs
    • Starting and Stopping Jobs
    • Retrying Jobs
    • Editing Job Settings
    • Enabling and Disabling Jobs
    • Deleting Jobs
    • Creating Active Full Backup
    • Creating VeeamZIP Backups
  • Managing Backups
    • Viewing Backup Properties
    • Verifying Backups
    • Exporting Backups
    • Copying Backups
    • Copying Backups to Tapes
    • Deleting Backups
  • Performing Restore
    • Performing VM Restore
      • Before You Begin
      • Step 1. Launch Restore Wizard
      • Step 2. Select Restore Point
      • Step 3. Choose Restore Mode
      • Step 4. Specify Target Cluster
      • Step 5. Select Storage Container
      • Step 6. Specify VM Name
      • Step 7. Configure Network Settings
      • Step 8. Specify Restore Reason
      • Step 9. Finish Working with Wizard
    • Performing Disk Restore
      • Step 1. Launch Virtual Disk Restore Wizard
      • Step 2. Select Virtual Machine
      • Step 3. Select Restore Point
      • Step 4. Configure Mapping Settings
      • Step 5. Specify Reason for Restore
      • Step 6. Finish Working with Wizard
    • Instant Recovery
      • Performing Instant Recovery of Workloads to Nutanix AHV
        • Before You Begin
        • Step 1. Launch Instant Recovery Wizard
        • Step 2. Select Restore Point
        • Step 3. Choose Restore Mode
        • Step 4. Specify Target Cluster
        • Step 5. Select Storage Container
        • Step 6. Specify VM Name
        • Step 7. Configure Network Settings
        • Step 8. Specify Restore Reason
        • Step 9. Review Configured Settings
        • Step 10. Finalize Instant Recovery
      • Performing Instant Recovery of Workloads to VMware vSphere
      • Performing Instant Recovery of Workloads to Hyper-V
    • Publishing Disks
    • Performing File-Level Restore
    • Performing Application Item Restore
    • Exporting Disks
    • Performing VM Restore to Amazon Web Services
    • Performing VM Restore to Microsoft Azure
    • Performing VM Restore to Google Cloud
  • Getting Technical Support
  • Appendices
    • Appendix A. Deprecated Functionality
    • Appendix B. Configuring Bus Type Restore Priority
    • Appendix C. Configuring Multiple Networks
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>User Guide>Getting Technical Support

Getting Technical Support

On This Page
  • Viewing Product Details
  • Downloading Logs

If you have any questions or issues with Veeam Plug-in for Nutanix AHV, you can search for a resolution on Veeam R&D Forums or submit a support case in the Veeam Customer Support Portal.

When you submit a support case, it is recommended that you provide the Veeam Customer Support Team with the following information:

  • Version information for the product and its infrastructure components
  • The error message or an accurate description of the problem you are facing
  • Log files

Viewing Product Details

To view the product details, do the following:

  1. On the machine where the Veeam Backup & Replication console is installed, navigate to the Control Panel.
  2. In the Control Panel window, navigate to Programs > Programs and Features.
  3. In the program list, check the version of Veeam Plug-in for Nutanix AHV.

Viewing Product Details

Downloading Logs

To download the product logs, do the following:

  1. From the main menu of the Veeam Backup & Replication console, select Help > Support Information.
  2. At the Scope step of the Export Logs wizard, select the Export all logs for selected components option. Then, in the Managed servers list, select the backup server.

Complete the wizard as described in the Veeam Backup & Replication User Guide, section Exporting Logs.

Exporting Logs Using Veeam Backup & Replication Console

Page updated 8/15/2025

Page content applies to build 13.8.0.582

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