Getting Technical Support

If you have any questions or issues with Veeam Backup for OLVM and RHV, you can search for a resolution on Veeam R&D Forums or submit a support case in the Veeam Customer Support Portal.

When you submit a support case, it is recommended that you provide the Veeam Customer Support Team with the following information:

• Version information for the product and its infrastructure components
• The error message or an accurate description of the problem you are facing
• Log files

Viewing Product Details

To view the product details, do the following:

1. Open the Backup Infrastructure view.
2. In the inventory pane, select Backup Proxies.
3. In the working area, select the backup appliance and click Edit Proxy on the ribbon.

Alternatively, right-click the backup appliance and select Properties.

4. In the Edit oVirt KVM Backup Appliance wizard, click Finish.
5. Wait for Veeam Backup for OLVM and RHV to complete the backup appliance configuration check and click Next.

At the Summary step of the wizard, the following information will be displayed:

• oVirt KVM Manager hostname or IP address
• Name of the VM running as the backup appliance
• Currently installed version of Veeam Backup for OLVM and RHV
• Backup appliance network settings
• Repositories to which the backup appliance has access

Downloading Logs

To download the product logs, do the following:

1. From the main menu of the Veeam Backup & Replication console, select Help > Support Information.
2. At the Scope step of the Export Logs wizard, select the Export all logs for selected components option. Then, in the Managed servers list, select the backup server and the VM running as the backup appliance.

Complete the wizard as described in the Veeam Backup & Replication User Guide, section Exporting Logs.