Restoring Outlook Emails

Veeam Data Cloud for Microsoft 365 allows self-service users to restore Microsoft Outlook emails. This operation may be helpful, for example, if an email was accidentally deleted.


Self-service users can only restore individual emails. To restore multiple emails at once, a mailbox folder or an entire mailbox, contact your IT team who will be able to assist.

To restore Outlook emails:

  1. In Microsoft Outlook, check your Inbox folder to see if you can locate the email.

  1. If you cannot find an email in your Inbox folder, check your Deleted Items folder to see if you can locate the email.
  2. If the email is not in your Deleted Items folder, try to recover deleted items. To do this, click Recover items deleted from this folder.

  1. Check your Recoverable Items folder to see if you can locate the email.

  1. If you cannot locate the email in any of the previous locations, you can use Veeam Data Cloud to restore the email (providing a backup has been completed).

Log in to Veeam Data Cloud.

  1. In Veeam Data Cloud, click Outlook in the main menu to view your Outlook data from the latest backup.

  1. If you want to look at backup data from a previous point in time, use the date picker at the top of the screen.

  1. If you want to see items that may have been deleted, use the Include items deleted by user toggle switch.

  1. Select a folder that contains the email you want to restore.

  1. Locate the email you are looking for and select it. Selected emails are highlighted in blue.

  1. You can click the email subject to preview content of the email. This enables you to be certain it is the email you want to restore. Click OK to close the preview.

  1. With the required email selected, click Restore Selected Item.

  1. The Restore Mailbox Item window will appear, providing you with the details of the email you are going to restore. If needed, you can also use the Advanced options toggle to display more options.

Click Restore to start the restore process.

The email will be restored to the same location in the original Outlook mailbox as it was found in the backup.

  1. Veeam Data Cloud will display a notification that the restore process has started.

You will also be able to view the notification of the restore process by clicking Notifications in the main menu.

  1. Once the restore process is completed, you will be able to navigate back to your mailbox and check that the Outlook email has been restored.