OneDrive: OneDrive Was Not Found

Issue

While backing up OneDrive items, the job is completed successfully, but your Veeam Data Cloud backup logs say that the job has completed with a warning: OneDrive was not found.

Summary

When checking your Veeam Data Cloud backup session logs, you may see the following warning:

Cause

Veeam attempts to process Exchange, OneDrive, SharePoint and Teams for each user. This particular warning lets you know that the end-user Microsoft license does not include a OneDrive account.

Resolution

If you are on the Variable license model, you can exclude certain items from backup. For information on how to do this, see Editing Flex Backup Policies. This is optional: the warning will have no effect on your backups, and you can safely ignore it.

If you are on the Fixed license model, you cannot edit backup jobs because they are configured automatically. You may safely ignore the warning on your backups because all relevant data will continue to be captured correctly.

Help And Support

If you have followed the steps outlined above, and the issue recurs in the next backup cycle, or you need help with performing these changes, you can contact Veeam Customer Support.

References

For information on how to check your backup session logs, see Viewing Backup Logs.