Cannot See SharePoint, Teams or Other Users Data

Issue

You are unable to explore and restore your SharePoint, Teams, or other users backups.

Summary

When logged in to Veeam Data Cloud, you are unable to see SharePoint or Teams under the restore menu.

Cause

The role assigned to your account is missing the required permissions.

Resolution

To edit the role's permissions, complete the following steps:

1. Log in to Veeam Data Cloud with your administrator account.
2. Navigate to Settings > Roles.
3. Find the role you want to edit and toggle on the Access other users backups, View/Restore SharePoint or View/Restore Teams permissions to your desired configuration.
4. Click Save changes.

Help And Support

If you have followed the steps outlined above, and the issue recurs in the next backup cycle, or you need help with performing these changes, you can contact Veeam Customer Support.