Connection to ServiceNow

The account used to connect to ServiceNow instance must have the following permissions.

• Read permissions on the following tables:
  • /api/now/table/sys_user

  Required to check user availability on the ServiceNow side.

  • /api/now/table/sys_user_group

    Required to check the availability of the assignment group on the ServiceNow side.

  • /api/now/table/sys_choice.*

    Required to check the availability of the close code on the ServiceNow side.

  • /api/now/table/incident.*
• Create permissions on the following tables:
  • /api/now/table/sys_user.*
  • /api/now/table/sys_user

  Required to create a Veeam ONE caller in ServiceNow.

  • /api/now/table/sys_user_group.*
  • /api/now/table/sys_user_group

    Required to create a Veeam ONE Support group in ServiceNow.

  • /api/now/table/incident.*
• Write permissions on the following tables:
  • /api/now/table/incident.*
  • /api/now/table/incident.state