This event records when a virtual machine is reset by HA VM Health Monitoring on hosts that do not support the create screenshot api or if the create screenshot api fails.


Virtual machine was reset due to a guest OS error.


VM HA monitoring uses the tools heartbeat as an indication of guest health state.

Try to disable VM health monitoring on the VM (go the cluster settings > VMware HA > VM Monitoring > configure VM appropriately in the Virtual Machine Settings).

Alternatively, decrease the monitoring sensitivity of VMs so HA will only reset them if the tools heartbeat is lost for a longer period.

See the vSphere Availability Guide for more information.


Refer to the VMware Online Documentation for more information.