Getting Technical Support

If you have any questions or issues with Veeam Backup for Microsoft Azure, you can search for a resolution on Veeam R&D Forums or submit a support case in the Veeam Customer Support Portal.

When you submit a support case, it is recommended that you provide the Veeam Customer Support Team with the following information:

• Version information for the product and its infrastructure components
• The error message or an accurate description of the problem you are facing
• Log files

Viewing Product Details

To view the product details, do the following:

1. At the top right corner of the Veeam Backup for Microsoft Azure window, click Configuration.
2. Navigate to Support Information.

The About section of the Updates page will display the following information:

• Server version — the currently installed version of Veeam Backup for Microsoft Azure.
• Worker version — version of the worker instance.
• FLR service version — version of the worker instance.
• Microsoft Azure Tenant ID — the unique identification number of the Azure tenant where the backup appliance is deployed.
• Support Code — the unique identification number of the Veeam support contract.

Downloading Logs

To download the product logs, do the following:

1. Switch to Configuration.
2. Navigate to Support Information.
3. Switch to the Download Logs page and click Download Logs.
4. In the Download Logs window, specify a time interval for which the logs must be collected:

• Select the Last option if you want to collect data for a specific number of days in the past.
• Select the Period option if you want to collect data for a specific period of time in the past.

After you click OK, the logs will be saved locally in the default download folder as a single LOG.ZIP archive.