Step 4. Specify Subscription Products

At the Product Selection step of the wizard, add subscription products and bundles that you want to include in the new subscription request. If the customer has an active subscription for a specific licensing product, you cannot request another subscription for that product or a subscription bundle that includes the same product. To request a new subscription for a product, cancel the customer active subscription with the same product first. For details, see Canceling Subscriptions.

To add a product, drag it from the Available Products field to the Selected Products field. After you add the products, click Submit.

Important

If you want to request a dedicated Veeam Data Cloud Vault subscription for your customer, the customer must meet the following requirements:

The customer has an active Veeam My Account.
The customer has an active paid contract with Veeam and a valid Veeam support ID.

Otherwise your customer will not be able to add Veeam Data Cloud Vault as an object storage repository in Veeam Backup & Replication.

If you fully manage the customer who wants to use Veeam Data Cloud Vault and the customer does not have an active Veeam My Account login and a paid contract with Veeam, do not request a dedicated Veeam Data Cloud Vault subscription for your customer. Use your Veeam Data Cloud Vault subscription to add a Veeam Data Cloud Vault tenant in your organization and create a new Veeam Data Cloud Vault storage for your customer. For details, see Adding Veeam Data Cloud Vault Tenants and Adding Storage Vaults.