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Veeam Management Pack 8.0 Update 5 for System Center
Veeam MP for Microsoft Hyper-V User Guide

How to Open a Veeam Support Call

If none of the above steps resolve your issue, then you may open a support call with Veeam. Information for contacting Veeam Support and support policy guide are available at the Customer Center Portal at cp.veeam.com.

Note that you will need to produce a .zip file of diagnostic data to send to Veeam support:

  1. Open the Veeam UI.
  2. Click the Help button and select Export Logs from the list.
  3. Attach this file to your support request with the problem description.

How to Open a Veeam Support Call Note:

If the log files are too large to attach, email the support address, and an alternative delivery method will be agreed (such as FTP upload).

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