How to Open Veeam Customer Support Call

If none of the above steps resolve your issue, then you may open a support call with Veeam. Information on contacting Veeam Customer Support and the Veeam support policy is available at the Veeam Customer Support Portal.

Note that you will need to produce a .zip file of diagnostic data to send to Veeam Customer Support:

  1. Open the Veeam UI.
  2. Click the Help button and select Export Logs from the list.
  3. Attach this file to your support request with the problem description.


If the log files are too large to attach, email the support address, and an alternative delivery method will be agreed (such as FTP upload).