How to Open Veeam Customer Support Call
If none of the above steps resolve your issue, then you may open a support call with Veeam. Information on contacting Veeam Customer Support and the Veeam support policy is available at the Veeam Customer Support Portal.
Note that you will need to produce a .zip file of diagnostic data to send to Veeam Customer Support:
- Open the Veeam UI.
- Click the Help button and select Export Logs from the list.
- Attach this file to your support request with the problem description.
Note |
If the log files are too large to attach, email the support address, and an alternative delivery method will be agreed (such as FTP upload). |