Configuring Users

Users with Host Administrator permissions can perform the following operations related to configuring users:

• Add, edit, and remove users
• Unlock users
• Reset user passwords
• Enable and disable multi-factor authentication
• Reset multi-factor authentication

Users with Security Officer permissions can only approve authorization requests to reset user passwords. For more information, see Performing Security Officer Tasks.

User Roles

The following table describes roles you can assign to users.

Adding Users

To add a new user, perform the following steps:

1. Log in to the Veeam Host Management web UI.
2. In the main menu, click Users and Roles.
3. Click Add.
4. At the User step of the wizard, specify the name of the user, a password, and a description.

5. Click Next.
6. At the Role step of the wizard, select the role and click Next. You can assign only one role to the user.
7. At the MFA step of the wizard, enable or disable multi-factor authentication for the user and click Next.

8. At the Summary step of the wizard, review the data and click Finish.

Users with the Host Administrator role are automatically added to Veeam Backup Enterprise Manager

Editing Users

To edit a user, perform the following steps:

1. Log in to the Veeam Host Management web UI.
2. In the main menu, click Users and Roles.
3. Click Edit.
4. Change the description and the role if necessary. For Host Administrator accounts, you can also enable or disable multi-factor authentication.
5. Review the data and click Finish.

Removing Users

To remove a user, perform the following steps:

1. Log in to the Veeam Host Management web UI.
2. In the main menu, click Users and Roles.
3. Select the user, click Remove and confirm the operation.

Unlocking Users

User accounts are locked after three failed login attempts. To unlock the user account, perform the following steps:

1. Log in to the Veeam Host Management web UI.
2. In the main menu, click Users and Roles.
3. Select the user.
4. Click Settings > Unlock user.

You can also unlock the user by resetting the password. For more information, see Resetting Passwords.

Resetting Passwords

To reset the user account password as a Host Administrator, perform the following steps:

1. Log in to the Veeam Host Management web UI.
2. In the main menu, click Users and Roles.
3. Select the user.
4. Click Settings > Change password.
5. Specify a new password and click Apply.

As a Host Administrator, you can reset your password in the Veeam Host Management web UI or TUI. To do this, perform the following steps:

• In the Veeam Host Management web UI, do the following:

1. In the main menu, click Users and Roles.
2. Select the user.
3. Click Settings > Change password.
4. Specify the current password and a new password and click Apply.

• In the Veeam Host Management TUI, do the following:

1. In the main menu, select Change password.
2. Specify a new password and press [Enter].

If the only Host Administrator is locked or you forgot the password, you can unlock the account in one of the following ways:

• If you configured the Security Officer account during the Veeam Software Appliance installation, you can reset the Host Administrator password through the authorization request. To do this, click Forgot password? in the Veeam Host Management web UI sign-in page, specify your user name and click Submit.

• If you did not configure the Security Officer account, boot from the Veeam LiveCD to reset the Host Administrator password. For more information, see this KB article.

Managing Multi-Factor Authentication

To enable or disable multi-factor authentication for Host Administrator accounts, perform the following steps:

1. Log in to the Veeam Host Management web UI.
2. In the main menu, click Users and Roles.
3. Select the user.
4. Click Settings > Enable MFA or Disable MFA.

To reset multi-factor authentication for Host Administrator or Security Officer accounts, perform the following steps:

1. Log in to the Veeam Host Management web UI.
2. In the main menu, click Users and Roles.
3. Select the user.
4. Click Settings > Reset MFA.