Getting Technical Support

If you have any questions or issues with Veeam Backup for Google Cloud, you can search for a resolution on Veeam R&D Forums or submit a support case in the Veeam Customer Support Portal.

When you submit a support case, it is recommended that you provide the Veeam Customer Support Team with the following information:

Viewing Product Details Using Web UI

To view the product details, do the following:

  1. Switch to the Configuration page.
  2. Navigate to Support Information > Updates.

The About section of the Updates tab displays the following information:


You can click the link in the Available Updates section of the Updates tab to check for, download and install new product versions and available package updates. For more information, see Updating Veeam Backup for Google.

Support Information

Downloading Product Logs Using Web UI

To download the product logs, do the following:

  1. Switch to the Download Logs tab.
  2. Click Download Logs.
  3. In the Download Logs window, specify a time interval for which the logs will be collected:

After you click OK, the logs will be saved locally in the default download folder as a single .ZIP archive.

Downloading Log Files

Downloading Product Logs Using Console

To export the product logs, do the following:

  1. In the Veeam Backup & Replication console, open the main menu and navigate to Help > Support Information.
  2. In the Export Logs wizard, do the following:
  1. At the Scope step, select the Export all logs for selected components option. Then, in the Managed servers list, select the backup server, backup appliances and other components for which you want to export logs.
  2. Complete the wizard as described in the Veeam Backup & Replication User Guide, section Export Logs.

Export logs