If a backup appliance becomes unavailable, for example, due to connectivity problems, you can rescan the appliance:
- In the Veeam Backup & Replication console, open the Backup Infrastructure view.
- Navigate to Managed Servers.
- Select the necessary backup appliance and click Rescan appliance on the ribbon.
Alternatively, you can right-click the appliance and select Rescan.
- In the opened window, click Yes.
Veeam Backup & Replication will remove all data collected from the appliance configuration database. Then, Veeam Backup & Replication will recollect session results for the past 24 hours, as well as information on all snapshots, backups and policies.
The rescan operation cannot be performed for available backup appliances and appliances that require upgrade. To learn how to upgrade backup appliances, see Upgrading Appliances.