Managing Alerts

Veeam Backup for Salesforce allows you to create alerts to notify you about important events, state changes and issues. Users assigned the Administrator role can manage alerts for all companies and Salesforce organizations in Veeam Backup for Salesforce, while users assigned the Backup Operator role can manage alerts only for companies and Salesforce organizations within their specified scope of permissions.

You can create alerts for the following types of events:

Backup policy — an alert created for this type of events is triggered by a specific backup session status. You can choose whether you want to receive notifications in case any of the backup policies configured for your Salesforce organizations complete successfully, complete with warnings or complete with errors.
Restore job — an alert created for this type of events is triggered by a specific restore session status. You can choose whether you want to receive notifications in case any of the restore jobs configured for your Salesforce organizations complete successfully, complete with warnings or complete with errors.
Database connection — an alert created for this type of events is triggered when the connection to a PostgreSQL database is lost.
Salesforce connection — an alert created for this type of events is triggered when the connection to Salesforce is lost.
License — an alert created for this type of events is triggered when the license installed on the management server acquires a specific status. You can choose whether you want to receive notifications in case the license check completes successfully, completes with warnings or completes with errors.

By default, Veeam Backup for Salesforce automatically checks the license on a weekly basis. You can also do it manually as described in section Viewing License Information.

File storage size — an alert created for this type of events is triggered when the specified space usage threshold is breached. By default, Veeam Backup for Salesforce automatically checks the storage space usage on a daily basis at 9:00 UTC.
Archival policy — an alert created for this type of events is triggered by a specific archival session status. You can choose whether you want to receive notifications in case any of the archival policies configured for your Salesforce organizations complete successfully, complete with warnings or complete with errors.
Encryption job — an alert created for this type of events is triggered by a specific encryption session status. You can choose whether you want to receive notifications in case any of the encryption jobs configured for your Salesforce organizations complete successfully, complete with warnings or complete with errors.
Data change — an alert created for this type of events is triggered when Veeam Backup for Salesforce detects any changes in protected data. You can choose whether you want to receive notifications in case new records are added to any of the backup policies configured for your Salesforce organizations, or any of the existing records are updated or deleted from Salesforce.

Note

Administrators and Backup Operators can both create and view alerts for all types of events, while Restore Operators and Viewers can only view the created alerts. However, Administrators and Backup Operators can also limit this functionality by assigning specific user roles.

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