Reloading Fields and Files

If any of the object fields or files included in a backup policy cannot be accessed using the Salesforce user account that you have specified while creating the policy, Veeam Backup for Salesforce will not to able to back up these fields or files. If you want to back up these items, you must grant the required permissions to the user account and reload object fields:

1. Navigate to the Backup tab and click the link in the Status column.
2. Choose the latest backup job session and click Reload Object Fields.
3. In the Reload Object Fields window, select items that you want to include in the backup policy and click Run.

After you click Run, Veeam Backup for Salesforce will compare backed-up data in the product database with data currently stored in Salesforce and do the following:

• If Veeam Backup for Salesforce detects a field whose value in the latest version of the backed-up object is different from the value in Salesforce, Veeam Backup for Salesforce will back up the data creating a new restore point for the object. Otherwise, Veeam Backup for Salesforce the field will be skipped from processing.
• If Veeam Backup for Salesforce detects that the same file exists both in Salesforce and in the product database, the file will be skipped from processing. Otherwise, Veeam Backup for Salesforce will back up the file.