Licensing

A product license is required for Veeam Backup for Salesforce to run. Each product license can be used to protect one or multiple Salesforce organizations. Each product license can be used in one or multiple product installations.

Veeam Backup for Salesforce is licensed per User. A User is defined as a Standard User with the Salesforce or Salesforce Platform license type reported by the Salesforce Classic or Salesforce Lightning platform. However, this applies only to Salesforce user licenses consumed by protected production organizations since Users of Salesforce sandbox organizations do not consume any license units. The latter means that you can protect as many sandbox organizations as you want — but only if the production organization is licensed and the total number of Salesforce users in each sandbox organization does not exceed the limit of licensed Users in your Veeam license.

The Veeam license is also not required for:

Salesforce user licenses consumed by Developer Edition organizations.
Salesforce Chatter Free, Chatter Only, Chatter External, Partner Community, Customer Community, Customer Community Plus user licenses.
Salesforce Identity licenses.

If the total number of reported user licenses of all Salesforce production organizations protected by Veeam Backup for Salesforce management servers that use the same license key exceeds the limit of license units for more than 10 Users or 10% of licensed units (whichever is greater), you will be able neither to perform backup operations nor to add new Salesforce organizations that you want to protect — until you update the license.

Important

The management server must have the outbound internet access to communicate with Salesforce API, Veeam License and Update Notification servers. If the connection is lost, Veeam Backup for Salesforce will not be able to activate new licenses, will continue operating for 30 days under the current license, and then halt all backup operations.

License Types

Veeam Backup for Salesforce is available in the following license editions:

Community Edition — the built-in license that allows you to protect up to 50 Users free of charge. This license comes without any technical support. Only community and best-effort technical support are available.
NFR, Evaluation— the licenses that can be used for product demonstration, training or education. These licenses are not for resale or commercial use. For more information, see Veeam End User License Agreement (EULA).
Subscription — the subscription-based license that expires at the end of the subscription term. The maximum number of users protected by Veeam Backup for Salesforce depends on the number of units specified in your license.

To purchase the license, it is required to provide the production ID of a Salesforce organization that you will protect with Veeam Backup for Salesforce. If you plan to protect more than one production organization, you can provide the ID of any of these organizations. To learn how to find the Salesforce Organization ID, see Salesforce Documentation.

To work with Veeam Backup for Salesforce, you can use either the Foundation license package (available for the Community Edition and Subscription license types) or Advanced license package (available for the Evaluation, NFR and Subscription license types). The Foundation license package allows you to perform backup and restore operations, while the Advanced license package allows you to perform backup, restore and archival operations. To learn how to obtain a license, contact a Veeam sales representative at Sales Inquiry.

Tip

When the Veeam license expires, Veeam Backup for Salesforce offers a grace period to ensure a smooth license update and to provide sufficient time to install a new license file. The duration of the grace period is 30 days after the expiration of the license. During this period, you can perform all types of data protection operations. After the grace period is over, Veeam Backup for Salesforce stops processing all objects and files, and disables all scheduled backup and archival policies. You must update your license before the end of the grace period.