Considerations and Limitations

When you plan your deployment of Veeam Backup for Salesforce, keep in mind the following limitations and considerations.

Supported Salesforce Offerings

  • Salesforce provides multiple offerings that are built on one Salesforce Platform — Sales Cloud, Service Cloud, Financial Cloud, Health Cloud and Education. Veeam Backup for Salesforce supports backup of all data and objects available on the Salesforce Platform if these resources can be retrieved using the Salesforce API version 57 and earlier. This means that if an object or data cannot be obtained using standard Salesforce API requests, backup of these objects is not supported.

Salesforce Marketing Cloud is built on another platform and is not protected by the product.

  • Both Salesforce Classic and Lightning Experience interfaces are supported.
  • Salesforce sandbox organizations as well as Salesforce production organizations can be protected by Veeam Backup for Salesforce.
  • All Salesforce API-enabled editions are supported: Developer, Enterprise, Performance, Professional (API access must be enabled), Unlimited.

Backup and Restore

Time Zone

The product Web UI uses the time zone of a machine from which you access Veeam Backup for Salesforce. However, the management server and databases use the UTC time zone for all operations.

Salesforce User

  • Set the English language in the locale and account language settings for the user in Salesforce. It is required for error handler to work properly.
  • Make sure that you have assigned the user all the required permissions.