How Remote Access Console Works

To open and keep a remote connection to the tenant backup server with the Remote Access Console, Veeam Backup & Replication components communicate in the following way:

1. After the tenant adds the SP in its Veeam Backup & Replication console, the Veeam Backup Service running on the tenant backup server starts the Tenant network redirector.
2. The Tenant network redirector establishes the control connection to the Cloud network redirector that runs on the SP backup server waiting for connections from tenants.
3. The Cloud network redirector accepts the control connection from the Tenant network redirector and reports information about the connected tenant to the Veeam Backup Service running on the SP backup server. The control connection remains open.
4. The Remote Access Console connects to the Veeam Backup Service running on the SP backup server and retrieves information about tenants who have opened control connections to the SP.
5. When the SP starts using the Remote Access Console to connect to the tenant backup server, the Remote Access Console connects to the Cloud network redirector. The Remote Access Console provides to this network redirector information about the tenant to whose backup server the SP wants to connect.
6. The Cloud network redirector puts on hold the connection from the Remote Access Console and notifies the Tenant network redirector over the control connection that the Remote Access Console has requested to connect to the tenant backup server.
7. After the Tenant network redirector accepts the request over the control connection, the Tenant network redirector opens the new connection to the Cloud network redirector and provides to this network redirector information about the Remote Access Console that has requested to connect to the tenant backup server.
8. The Cloud network redirector accepts the connection from the Tenant network redirector, opens the awaiting connection from the Remote Access Console and starts redirecting requests between these connections.
9. The Tenant network redirector connects to the Veeam Backup Service running on the tenant backup server and starts redirecting requests between opened connections. The Remote Access Console starts communicating to the Veeam Backup Service running on the tenant backup server.