Before you use the Remote Access Console to connect to the tenant backup server, complete the following prerequisites:
- The SP and tenant backup servers must run Veeam Backup & Replication 9.5 Update 2.
- The tenant must enable the Allow this Veeam Backup & Replication installation to be managed by the service provider option in the Service Provider wizard when connecting to the SP. To learn more, see Specify Cloud Gateway Settings.
- If the machine on which you plan to use the Remote Access Console does not reside in the SP backup infrastructure network, you need to set up Veeam Backup & Replication to accept connections from the Remote Access Console over the Internet. To learn more, see Enabling Access to Cloud Gateway.