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Veeam Backup & Replication 9.5
Veeam Cloud Connect Guide

Resetting Tenant VM Count

To revoke tenant VMs from the license, the SP can reset the tenant VM count. Tenant VM count reset can be useful in the following situations:

  • The tenant re-installs Veeam Backup & Replication or deploys a new Veeam Backup & Replication database. In this situation, Veeam Backup & Replication does not automatically revoke tenant VMs from the license. If the tenant wants to back up or replicate the same VMs with a new Veeam Backup & Replication instance, these VMs will get new IDs and will be considered as new active VMs. As a result, the license will be applied twice to the same VMs.
  • The number of active VMs has exceeded the number of VMs in the license. The SP can revoke tenant VMs for some time, until the SP gets a new license for a greater number of VMs. Tenant VMs are revoked on a temporary basis. When the tenant starts a backup, backup copy or replication job, VMs processed by these jobs become active VMs and consume the license.
  • The tenant has a dynamic virtual infrastructure. If the tenant constantly creates and deletes VMs, the SP can control the number of active VMs.

When the tenant VM count is reset, tenant VMs whose backups and replicas are stored on the cloud repository and cloud hosts are “removed” from the license. The SP can provide the cloud service for the equal number of VMs to other tenants or the same tenant.

Starting from Veeam Backup & Replication 9.5 Update 2, the reset operation also “removes” tenant workstations and/or servers protected with Veeam Agent for Microsoft Windows from the SP license.

VM count reset does not remove tenant data from the cloud repository. The tenant can restore data from such backups. Tenant VM replicas also remain on the cloud host when the tenant VM count is reset.

Resetting Tenant VM Count Note:

The Reset option is unavailable if the total number of active VMs exceeds the total number of VMs in the license and the grace period has expired. To continue processing VMs that exceed the licensed number, the SP must obtain and install a new license for a greater number of VMs. To learn more, see Exceeding License Limit.

To reset the tenant VM count:

  1. Open the Cloud Connect view.
  2. In the inventory pane, click the Tenants node.
  3. In the working area, select the necessary tenant account.
  4. Press and hold the [CTRL] key, right-click the tenant account and select Reset.

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