When license auto update is enabled for the Veeam Cloud Connect service provider license and/or Hosting Rental license, the license usage reporting is performed in the following way:
- Veeam Backup & Replication collects statistics on the current license usage and sends it periodically to the Veeam License Update server on the web (autolk.veeam.com). The collected data includes information on the maximum number of backed up and replicated VMs (for Veeam Cloud Connect) or managed VMs (for BaaS scenario) that were processed by Veeam Backup & Replication over the past week (high watermark). New and rental VMs are not included in the weekly statistics. The process runs in the background mode, once a week at a random time and day.
- On the first day of the new month (at 12:00 AM GMT), Veeam Backup & Replication generates a report based on the current number of processed instances (VMs and machines protected with Veeam Agent for Microsoft Windows). The report is saved on the Veeam backup server, in the C:\ProgramData\Veeam\Backup\Reports folder.
[For Hosting Rental license] If the backup server is connected to Veeam Backup Enterprise Manager that is deployed on a dedicated server, the report is saved in the C:\ProgramData\Veeam\Backup\Reports folder on the Veeam Backup Enterprise Manager server.
- Veeam Backup & Replication informs the SP about the generated report with the notification window in the Veeam Backup & Replication console.
- The SP can review, adjust if necessary and send the report to Veeam. The SP can also postpone the sending of the report. To learn more, see Managing License Usage Reports.
If the SP doesn't send the report, on the eleventh day of the month, Veeam Backup & Replication will send the report automatically.
By comparing the number of VMs in the monthly report with the automatically collected weekly statistics, Veeam can make a decision on whether to allow license update for the SP. If the monthly usage report does not deviate from the highest watermark value significantly, the SP license will be updated.