Limitations for Remote Access Console

The Remote Access Console has the following limitations:

• The Remote Access Console must be of exactly the same version as Veeam Backup & Replication installed on the tenant backup server.

In case versions differ, the Remote Access console will display a notification offering to establish a remote desktop connection to the tenant backup server. To learn more, see Remote Desktop Connection to Tenant.

• The connection to the tenant backup server with the Remote Access Console is not supported if multi-factor authentication (MFA) is enabled for the user account in the Veeam Backup & Replication console on that backup server.

• The SP cannot perform the following operations with the Remote Access Console:

• Perform file-level restore
• Perform application items restore with Veeam Explorers
• Perform file copy operations using the Files view of the Veeam Backup & Replication console

To overcome this limitation, the SP can establish a remote desktop connection to the tenant backup server. After that, the SP can perform necessary operations in the Veeam Backup & Replication console deployed locally on the tenant backup server.