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Veeam Backup & Replication 9.5 Update 4
Veeam Cloud Connect Guide

License Usage Reporting

When using the Veeam Cloud Connect service provider license or rental license, the SP must periodically submit a license usage report. This process happens monthly, starting from the first day of the month.

  • For the Veeam Cloud Connect service provider license, the SP reports the number of used instances (excluding new instances). The report also contains the license information and the number of machines backed up and replicated by tenants. The report serves as a basis for issuing invoices for the Veeam Cloud Connect rental program.

The report does not include rental machines. To learn more, see Rental Machines Licensing.

  • For the rental license, the SP reports the number of used instances (excluding new instances). The report also contains the license information, the number of processed machines (VMs, workstations and servers) and information about machines and jobs that process these machines.

The SP can submit license usage reports from the Veeam Backup & Replication console. License usage reporting through the user interface does not currently replace existing reporting processes. SPs should report monthly license usage as they do today. However, it is recommended to send reports from the product as well.

Veeam Backup & Replication offers two ways of license usage reporting:

  • Automatic reporting — the recommended usage reporting method. The method is used when license auto update is enabled. To learn more, see Automatic License Usage Reporting.
  • Manual reporting — the usage reporting method intended for Veeam backup servers that do not have permanent connection to the internet. Manual reporting is used when license auto update is disabled. To learn more, see Manual License Usage Reporting.

The SP can review and adjust the usage report before submitting it to Veeam. To learn more, see Managing License Usage Reports.

License Usage Reporting Note:

In the BaaS scenario, if the same rental license is installed on multiple tenant bаckup servers, the SP must send individual license usage reports from each bаckup server. If tenant backup servers are connected to Veeam Backup Enterprise Manager, a single report containing license usage information from each backup server will be generated on the Veeam Backup Enterprise Manager server. In this case, the SP must send information about the license usage from Veeam Backup Enterprise Manager.


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