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Troubleshooting

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Recovery

If the automatic recovery process fails at any point, it may be possible to continue the recovery process by passing to the next recovery phase. For the complete list of recovery phases, see Recovery Phases.

For example, the recovery process can fail with the following error:

Disrec::ERROR "The following commands failed in the last phase run"

...

Disrec::ERROR "Review the logs and correct any errors before proceeding
Disrec::ERROR "to the next phase (MOUNTING)"

In this situation, you can try to complete the recovery process by running recovery phases manually from the Mount phase to the final MakeBootable phase.

To run all phases between the Mount phase and the MakeBootable phase, you can choose the Run between two phases option in the Manual recovery menu of the Veeam Recovery Environment and select the Mount and MakeBootable phases. You can also use the Run a single phase option of the Manual recovery menu to run the required phases individually. To learn more, see Manual Recovery.

Once the final phase (that is, the MakeBootable phase) completes, you can reboot the machine. Before reboot, it is recommended that you copy recovery log files to an accessible location, for example, to an NFS share. To learn more, see Managing Log Files.

Terminal

By default, the recovery environment uses the aixterm terminal. However, this terminal type may be not suitable for some displays or other hardware. If the terminal is unusable, for example, if the recovery environment menu options do not correctly line up, you can change the terminal type. To do this, use the Exit to shell option in the recovery environment main menu to switch to the command prompt and run the environment once again using a different terminal:

Typing the terms command in the command prompt produces a list of available terminal types. However, is typically quite long, so it may be useful to try one of the following common terminal types first:

xterm
vt102
vt100
lft

To start the graphical user interface of the recovery environment, use a command of the following format:

TERM=<term> dr

where <term> is a terminal type that you want to use.

For example, typing 'TERM=vt100 dr' will restart the recovery environment using the vt100 terminal type.

If you use Putty as a terminal emulator, selecting ISO-8859-1:1998 as the remote character set can help correct character translation issues.