Veeam offers email and phone technical support for customers on maintenance and during the official evaluation period. For better experience, please provide the following when contacting Veeam technical support:
- Version information for the product and its infrastructure components
- Error message and/or accurate description of the problem you are having
- Log files
For your convenience, VAO UI allows you to collect logs for each VAO component separately, or all together. To do that:
- Switch to the Configuration section.
- Navigate to Logs.
- Select a check box next to the server where the VAO component runs.
- Click Download Logs.
Logs will be saved locally in the default download folder.
To submit your support ticket or obtain additional information, please visit https://www.veeam.com/support.html. Before contacting technical support, consider searching for a resolution on Veeam community forums at https://forums.veeam.com/.