Updating License Automatically

You can instruct VAO to update the license automatically. Automatic license update removes the need to perform license update manually every time it is about to expire. If automatic license update is enabled, VAO proactively communicates with the Veeam License Update Server to obtain and install a new license before the current license expires.

How Automated License Update Works

The process of automatic license update is performed in the following way:

  1. After you enable automatic license update, VAO starts sending weekly requests to the Veeam License Update Server on the Internet to check if a new license is available.
  2. Seven days before expiration of the current license, VAO starts sending requests once a day.
  3. When a new license becomes available, VAO automatically downloads and installs it to replace the old license.

Automatic Update Retries

If VAO fails to update the license, it sends a notification to the contact person specified in the contract, and retries to update the license.


To allow VAO to send email notifications, you must connect an SMTP server that will be used for sending these notifications, as described in section Configuring Notification Settings.

VAO retries to update the license key in the following way:

The retry period ends one month after the license expiration date. The retry period is equal to the number of days in the month of license expiration: for example, if the license expires in January, the retry period will be 31 day; if the license expires in April, the retry period will be 30 days.

If the retry period is over but the new license has not been installed, VAO automatically disables automatic license update.

Updating License Automatically 

Enabling Automatic License Update

By default, automatic license update is disabled. To facilitate the license update process, you must enable it.


Enabling automatic license update activates Automatic Usage Reporting. You cannot use automatic license update without automatic usage reporting.

To enable automatic license update:

  1. Log in to the VAO UI as a VAO Administrator. For more information, see Accessing VAO UI.
  2. Switch to the Administration tab.
  3. Navigate to License.
  4. Set the Update license automatically (enables automatic usage reporting) toggle to On.


Updating License

Automatic license update can complete with the following results:

  • Operation is successful. A new license key has been successfully generated, downloaded and installed.
  • A new license is not required. The currently installed license key does not need to be updated.
  • The Veeam License Update Server has failed to generate a new license. You will get this message if an error occurs on the Veeam License Update Server side.
  • Veeam Availability Orchestrator has received an invalid answer. You will get this message if there are connectivity issues between the Veeam License Update Server and VAO server.
  • Licensing by the contract has been terminated. The contract has expired. In this case, VAO automatically disables automatic license update. 

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