Getting Technical Support

If you have any questions or issues with Veeam Backup for Microsoft Azure, you can search for a resolution on Veeam R&D Forums or submit a support case in the Veeam Customer Support Portal.

When you submit a support case, it is recommended that you provide the Veeam Customer Support Team with the following information:

• Version information for the product and its infrastructure components
• The error message or an accurate description of the problem you are facing
• Log files

Viewing Product Details

To view the product details, do the following:

1. Switch to the Configuration page.
2. Navigate to Support Information > Updates.

The About section of the Updates page displays the following information:

• Server version — the currently installed version of Veeam Backup for Microsoft Azure.
• Worker version — the version of worker instances launched by Veeam Backup for Microsoft Azure.
• FLR service version — the version of the File-level recovery service currently running on the backup appliance.
• Microsoft Azure Tenant ID — the unique identification number of the Azure tenant to which the backup appliance belongs.
• Support Code — the unique identification number of the Veeam support contract.

Downloading Logs

To download the product logs, do the following:

1. Switch to the Download Logs tab.
2. Click Download Logs.
3. In the Download Logs window, specify a time interval for which the logs will be collected:

• Select the Last option if you want to collect data for a specific number of days in the past.
• Select the Period option if you want to collect data for a specific period of time in the past.

After you click Download, the logs will be saved locally in the default download folder as a single .ZIP archive.