Collecting Data

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    By default, Veeam Service Provider Console management agents send data to Veeam Service Provider Console every hour, or when specific events, such as backup job failure, occur. If required, you can initiate unscheduled data collection from machines that run management agents. These can be machines hosting Veeam backup agents, Veeam Backup & Replication and Veeam Backup Enterprise Manager.

    Required Privileges

    To perform this task, a user must have one of the following roles assigned: Company Owner, Company Administrator, Location Administrator.

    Collecting Data from Veeam Backup Agents

    To initiate data collection from Veeam backup agents:

    1. Log in to Veeam Service Provider Console.

    For details, see Accessing Veeam Service Provider Console.

    1. In the menu on the left, click Managed Computers.
    2. Open the Discovered Backup Agents tab.
    3. Select one or more Veeam backup agents in the list.
    4. Click Data Collection:
    • Check for Updates — select this option to collect data changed since the previous data collection session. Click OK to confirm the operation.
    • Full Resync — select this option to perform full recollect of data from Veeam backup agent

    Collecting Data from Veeam Backup & Replication

    To initiate data collection from Veeam Backup & Replication and Veeam Backup Enterprise Manager servers:

    1. Log in to Veeam Service Provider Console.

    For details, see Accessing Veeam Service Provider Console.

    1. In the menu on the left, click Managed Computers.
    2. Open the Discovered Backup Servers tab.
    3. Select one or more backup servers in the list.
    4. Click Collect Data.

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