Collecting Data

By default, Veeam Service Provider Console management agents send data to Veeam Service Provider Console every hour, or when specific events, such as backup job failure, occur. If required, you can initiate unscheduled data collection from machines that run management agents. These can be machines hosting Veeam backup agents, Veeam ONE, Veeam Backup for Microsoft 365, Veeam Backup & Replication and Veeam Backup Enterprise Manager.

Required Privileges

To perform this task, a user must have one of the following roles assigned: Company Owner, Company Administrator, Location Administrator.

Collecting Data from Veeam Backup Agents

To initiate data collection from Veeam backup agents:

For details, see Accessing Veeam Service Provider Console.

In the menu on the left, click Managed Computers.
Open the Backup Agents tab.
Select one or more Veeam backup agents in the list.
Click Data Collection:

Quick Resync — select this option to collect data changed since the previous data collection session.
Full Resync — select this option to perform full recollect of data from Veeam backup agent. Click Yes to confirm the operation.

This option is available only if one Veeam backup agent is selected.

Alternatively, you can right-click the necessary Veeam backup agent, choose Data Collection and select the necessary option.

Collecting Data from Veeam Backup & Replication

To initiate data collection from Veeam Backup & Replication and Veeam Backup Enterprise Manager servers:

For details, see Accessing Veeam Service Provider Console.

In the menu on the left, click Managed Computers.
Open the Backup Servers tab.
Select one or more backup servers in the list.
Click Collect Data.

Alternatively, you can right-click the necessary backup server and choose Collect Data.

Collecting Data from Veeam ONE

To initiate data collection from Veeam ONE servers:

For details, see Accessing Veeam Service Provider Console.

In the menu on the left, click Managed Computers.
Open the ONE Servers tab.
Select one or more Veeam ONE servers in the list.
Click Collect Data.

Alternatively, you can right-click the necessary Veeam ONE server and choose Collect Data.

Collecting Data from Veeam Backup for Microsoft 365

To initiate data collection from Veeam Backup for Microsoft 365 servers:

For details, see Accessing Veeam Service Provider Console.

In the menu on the left, click Managed Computers.
Open the Microsoft 365 Backup Servers tab.
Select one or more Veeam Backup for Microsoft 365 servers in the list.
Click Data Collection:

Quick Resync — select this option to collect data changed since the previous data collection session.
Full Resync — select this option to perform full recollect of data from Veeam Backup for Microsoft 365 server. Click Yes to confirm the operation.

This option is available only if one Veeam Backup for Microsoft 365 server is selected.

Depending on the available data, full recollect can take a considerable period of time. Note that all collected Microsoft 365 SLA statistics will be reset.

Alternatively, you can right-click the necessary Veeam Backup for Microsoft 365 server, choose Data Collection and select the necessary option.

Collecting Data from Veeam Backup for Public Clouds

To initiate data collection from Veeam Backup for Public Clouds appliances:

For details, see Accessing Veeam Service Provider Console.

In the menu on the left, click Managed Computers.
Open the Cloud Appliances tab.
Select one or more Veeam Backup for Public Clouds appliance in the list.
Click Data Collection:

Quick Resync — select this option to collect data changed since the previous data collection session.
Full Resync — select this option to perform full recollect of data from appliances. Click Yes to confirm the operation.

Alternatively, you can right-click the necessary appliance, choose Data Collection and select the necessary option.