Logs and Support
If you have any questions or issues with Veeam Plug-in for SAP on Oracle or Veeam Backup & Replication, you can search for a resolution on Veeam Community Forums or submit a support case in the Veeam Customer Support Portal.
When you submit a support case, we recommend you attach necessary logs related to Veeam Plug-in operations.
Veeam Plug-in Logs
To export Veeam Plug-in logs, do the following:
- In the Veeam Backup & Replication server, go to %PROGRAMDATA%\Veeam\Backup\Plugin.
- Copy logs of the required backup or restore process.
SAP Backint Logs
To export SAP Backint logs, in the SAP on Oracle server, go to /tmp/veeam_plugin_logs/<user_name>/ and copy the following files:
The Detail and Summary logs of BRTools, are stored in the /oracle/SID/sapbackup and /oracle/SID/saparch directories.