Logs and Support

If you have any questions or issues with Veeam Plug-in for SAP on Oracle or Veeam Backup & Replication, you can search for a resolution on Veeam Community Forums or submit a support case on the Veeam Customer Support Portal.

When you submit a support case, we recommend that you attach log files related to Veeam Plug-in operations.

Veeam Plug-in Logs

To export Veeam Plug-in logs, do the following:

  1. On the Veeam Backup & Replication server, go to %PROGRAMDATA%\Veeam\Backup\Plugin.
  2. Copy logs of the required backup or restore process.

SAP Backint Logs

To export SAP Backint logs, on the SAP on Oracle server, go to /tmp/veeam_plugin_logs/<user_name>/ and copy the following files:

  • SapOracleBackint.log
  • SapBackintOracleManager.log
  • Agent.Source.log

BRTools Logs

The Detail and Summary logs of BRTools are stored in the /oracle/SID/sapbackup and /oracle/SID/saparch directories.

For details, see the following SAP articles:

Page updated 9/6/2023

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