Logs and Support

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    If you have any questions or issues with Veeam Plug-in for SAP on Oracle or Veeam Backup & Replication, you can search for a resolution on Veeam Community Forums or submit a support case in the Veeam Customer Support Portal.

    When you submit a support case, we recommend you attach necessary logs related to Veeam Plug-in operations.

    Veeam Plug-in Logs

    To export Veeam Plug-in logs, do the following:

    1. In the Veeam Backup & Replication server, go to %PROGRAMDATA%\Veeam\Backup\Plugin.
    2. Copy logs of the required backup or restore process.

    SAP Backint Logs

    To export SAP Backint logs, in the SAP on Oracle server, go to /tmp/veeam_plugin_logs/<user_name>/ and copy the following files:

    • SapOracleBackint.log
    • SapBackintOracleManager.log
    • Agent.Source.log

    BRTools Logs

    The Detail and Summary logs of BRTools, are stored in the /oracle/SID/sapbackup and /oracle/SID/saparch directories.

    For details, see the following sections of the SAP Database Guide: Oracle: BRBACKUP Logs, BRRESTORE Logs, BRARCHIVE Logs, BRRECOVER Logs.