Logs and Support

If you have any questions or issues with Veeam Plug-in for Microsoft SQL Server or Veeam Backup & Replication, you can search for a resolution on Veeam R&D Forums or submit a support case on the Veeam Customer Support Portal.

When you submit a support case, we recommend that you attach logs files related to Veeam Plug-in operations.

To export Veeam Plug-in logs, do the following:

  1. On the computer with Microsoft SQL Server, navigate to the %PROGRAMDATA%\Veeam\Backup\MSSQLPluginLogs directory and copy the contents of the directory.


Besides Veeam Plug-in logs, Customer Support may need additional information from the computer with Veeam Plug-in. For example, Microsoft Windows event logs or SQL Server error logs. You can run a special PowerShell script to collect all the required information. To learn more, see this Veeam KB article.

  1. On the Veeam Backup & Replication server, navigate to the %PROGRAMDATA%\Veeam\Backup\Plugin directory and copy logs of the required backup or restore process.

Page updated 3/14/2024

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