Logs and Support
If you have any questions or issues with Veeam Plug-in for Microsoft SQL Server or Veeam Backup & Replication, you can search for a resolution on Veeam R&D Forums or submit a support case on the Veeam Customer Support Portal.
When you submit a support case, we recommend that you attach logs files related to Veeam Plug-in operations.
To export Veeam Plug-in logs, do the following:
- On the computer with Microsoft SQL Server, navigate to the %PROGRAMDATA%\Veeam\Backup\MSSQLPluginLogs directory and copy the contents of the directory.
Besides Veeam Plug-in logs, Customer Support may need additional information from the computer with Veeam Plug-in. For example, Microsoft Windows event logs or SQL Server error logs. You can run a special PowerShell script to collect all the required information. To learn more, see this Veeam KB article.
- On the Veeam Backup & Replication server, navigate to the %PROGRAMDATA%\Veeam\Backup\Plugin directory and copy logs of the required backup or restore process.