Getting Support

If you have any questions or issues with Veeam Explorer for SAP HANA, you can visit Veeam R&D Forums or submit a support case on the Veeam Customer Support Portal.

Before you submit a support ticket, make sure that comprehensive information is provided to the Veeam Support Team. To do this, take the following steps:

1. Perform the problematic operation with the extended logging mode enabled. For more information, see Enabling Extended Logging.
2. Use the Export Logs wizard as described in the Exporting Logs section of the Veeam Backup & Replication User Guide. Make sure to export all logs for the relevant backup infrastructure components.
3. Collect logs for Veeam Plug-in for SAP HANA, as described in this Veeam KB article.